JeepBaby.com returns must meet all
of the following guidelines below (see also: terms and conditions).
All returns must be accompanied with the following information in the box:
Please include the following information:
- Order number (given to you by the automated message acknowledging successful processing)
or the invoice number on your receipt.
- Reason for return.
- Your full name and address (including that of a gift recipient if merchandise was sent
as a gift)
- Phone number including time zone and area code
- E-mail address
IF ANY PARTS ARE MISSING OR DAMAGED PLEASE
CALL KOLCRAFT CUSTOMER SERVICE AT 1-800-453-7673
JeepBaby.com is not responsible for
shipping costs involved with sending defective strollers or parts
returned to Kolcraft.
All returns: see the section below
JeepBaby.com will only accept returned items that:
- Are in original packaging (Unless defective)
- Have all instructions and paperwork given to you
- Do not have missing parts
- Are not damaged
- Are in re-sellable condition
JeepBaby.com must be notified within 30 days of receiving the merchandise of any parts
being exchanged or returned.
20% restocking fee ($10 minimum) on all non-defective merchandise returned. 20% fee
waived if exchanging an item.
If your package was damaged by UPS you must call UPS at 1800 PICK UPS or
JeepBaby.com at 1 800 243 3762. Immediate notification ensures compensation. Tracking
number is required. The tracking number is on the UPS label on the box.
Shipping will only be refunded only in those instances where the return is a result of
our error. Orders sent Internationally, to Hawaii, or Alaska, will not be credited for
shipping unless authorized by our customer service staff. Customs charges/import duty tax
incurred by your country, will be paid by the consumer. In the instance the tax was
refused: Shipping will not be credited and the restocking fee applies.
Returns that do not meet the terms and conditions above, and are returned to
JeepBaby.com without prior notice, will become property of JeepBaby.com
You may exchange an item if:
- you suspect that there is a manufacturer's defect in your item
- you would like credit towards a different item
- The date you received the item is less than 30 days.
contact us and let us know. Our customer
service staff is fast and efficient. They can help you get what you need FAST!
We offer a several methods of
exchanging the items you want switched.
All items being
exchanged must be returned before the new item is shipped. If you would like the new
Item shipped before the old item is received, our staff can charge your credit card
account for the value of the item. When the old item is returned you will be
credited for the full value of the item being exchanged.
All exchanges please read: Terms and Conditions.
1373 Route 9
Fort Edward, NY 12828
1-800-511-8645 open 9am-5pm M-F (EST) Please ask for Internet Sales